Our latest news

The Disconnect Between QA and the Agent

  Whilst attending the Contact Centre Expo, we met some amazing people that are genuinely interested in how best to improve standards in their industry. We didn’t stop for two days straight and we picked up a ...

Read more

How to Make Best Sales Practices Stick

How to Make Best Sales Practices Stick   Onboarding and initial training of new sales people is crucial to building an effective sales team, but what happens after that is just as important. Do you just leave ...

Read more

Sign up to our Newsletter

Get the latest news about Refract straight to your inbox!

Subscribe now to stay receive our monthly newsletter with all of the latest from the world of coaching and feedback and the best of our blogs, case studies and developments at Refract Towers.