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What kind of call coach are you?

    Despite the majority of sales managers getting behind the theory that coaching and mentoring their reps is one of the most important functions of their role, the vast majority only invest 5% of their time ...

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The Disconnect Between QA and the Agent

  Whilst attending the Contact Centre Expo, we met some amazing people that are genuinely interested in how best to improve standards in their industry. We didn’t stop for two days straight and we picked up a ...

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How to Make Best Sales Practices Stick

How to Make Best Sales Practices Stick   Onboarding and initial training of new sales people is crucial to building an effective sales team, but what happens after that is just as important. Do you just leave ...

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